Eventually you expressed that you were going to require me to return to Mrs. *****’s home and a perform a re-do on the caulking as you stated, “You can not charge me for a finished product when it isn’t finished”. Initially, I refused this, but taking consideration of the customer’s dissatisfaction, I made a step to contact her to schedule to come fix the issue. I called her, left a voicemail, and texted her with no response back. It was later confirmed she’d received my contact as I received a copy from you of an email she sent to Felipe regarding the issue. To summarize, she made it clear that she didn’t want me to come back to re-do the caulk work with being concerned I’d perform a poor job again. The opportunity for me to return to resolve the issue with the caulk wasn’t an option. After this I agreed with you that the caulking wasn’t a sufficient part of the service, so I deducted $80.00 from the total of the invoice, dropped pursuing the late fee stated on my invoice, which brought the total to $743.06.
I own a small handyman business in Baton Rouge, LA. I did business with Premier Roofing, LCC (correspondence with business owner - Donald Joel Boyte, also owner of LA Premier Home Improvement, LLC) in November 2017. The company has chosen to withhold money rightly owed to me for a substantial amount of work performed as well as materials I purchased that should be reimbursed. I wrote an account of the incident below. Before and after pictures are attached showing the scale of the job performed.
I attempted to rectify this situation twice by contacting the customer to return and when that didn’t work I deducted a reasonable amount off the total for the unsatisfactory caulking portion of the completed work.
On November 14, 2017, I performed a repair service for an **** ***** in Hammond, LA for your company Premier Roofing, LLC. The service included: removal and re-installation of shower head, tub spout, and hot/cold handle, installation of nearly a whole sheet of drywall (under paneling and above), re-installation of trim piece to cover paneling and drywall seam, installation of shower/tub paneling to best match existing paneling with caulking, finishing (sanding and floating with joint compound) and painting of drywall, caulking newly install paneling and trim piece, and also pickup and purchasing of said materials. I deemed this work complete the same day and invoiced Premier Roofing, LLC for a total of $823.06 ($82.06 of which being materials I purchased for the project requiring reimbursement) on 11/15/2017.
It came to be that the caulking portion of the work which sealed the paneling was aesthetically unsatisfactory for Mrs. *****. Your employee, Felipe, made this known to me on Nov. 15. I brought this up to you on the same day and you stated you didn’t think it wouldn’t be an issue as you said, “You do good work for us Ben, so it shouldn’t be a problem.” (being that I had already completed two prior jobs for your company to your satisfaction and was successfully payed for). In the same conversation you said you would be paying me, so I shouldn’t have to worry about it. In the second phone call you requested that I go back to the client’s house at an unspecified time mentioning that I could possibly go back when there’s more work to be done in the area, which I found agreeable. In the same conversation you told me specifically that you do not withhold payments and would be paying me for the work on Friday, Nov. 17, 2017. Despite that, over the next few days it started becoming apparent that you were delaying payment, so I started applying the late fee stated on my invoice.
Premier Roofing Llc is a US Roofing Contractor based in Mccomb, Mississippi. Premier Roofing Llc is located at 210 White Blvd, McComb, MS 39648, USA.
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